Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Changes in the app don't reflect on camera
Many times i have clicked the start or stop icon in the camera feed on the app but it does not start or stop white noise. I've had it stuck playing white noise endless for up to a week before I had to finally pull the camera. Tonight for the first time I decided to turn off night vision and