Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Multiple issues

edited August 2023 in Camera + App 1 comment

I know this post isn’t in the right place, I was unable to add it to support.

At first, I loved my nanit, so much in fact that I purchased the additional insights for the year.

For about a month, I’ve experienced the same ongoing issues:

  • time is off in insights (not every night, but randomly)
  • Camera disconnects

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