Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Not seeing info text on the main screen in Android app

edited October 2023 in Camera + App 3 comments

Hi there,

My wife has the Android nanit app, and for about a week, she no longer sees the status text on the main video screen like "Hey mom, I was attended 2 hours and 11 minutes ago". I do it on my iPhone. I noticed she is on Android version 4 if that helps. Is this some kind of bug? We


Join the conversation!

Sign In

To view full details, sign in.


Don't have an account? Click here to get started!