Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Milestone capturing
How long does it take for nanit to process and share a milestone? This morning my little one rolled from his back to his tummy for the first time but it's not flagged in the history as anything so I'm curious if it was even captured a milestone