Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
App connectivity issue (Jun 22)
I initially had issues with the app not detecting breathing as many others have. Per the previous closed threads instructions I deleted the app and redownloaded it. Well now it won’t even let me in… says “server error” I am ****. Considering how much this camera is.. we rely on the safety features and now I can’t even log on