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How do I save or download videos with sound?
Hi there, how do I save/download video with audio using the latest Nanit? Previous versions allowed direct download of the videos through the Share feature, seems like that’s no longer available.. Please help. Screen recording doesn’t work since there’s no audio. Also can I speed up the video history so I can quickly watch…
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Not seeing info text on the main screen in Android app
Hi there, My wife has the Android nanit app, and for about a week, she no longer sees the status text on the main video screen like "Hey mom, I was attended 2 hours and 11 minutes ago". I do it on my iPhone. I noticed she is on Android version 4 if that helps. Is this some kind of bug? We do have Insights Basic (same…
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Adding a new baby profile to the app
I'm trying to add our newborn to the app, because we don't need it for our toddler anymore. I've already detached my camera from the toddler's profile, and reset it based on other support documentation. Now how am I supposed to create the new baby's profile to add the camera to? Shouldn't there be somewhere in the UI to…
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Nanit pulling in wrong time
Hi, my Nanit is showing times that are off by about an hour. I’ve tried all the troubleshooting other posters have mentioned (unplugging, restarting, etc) and it consistently shows the wrong times in the activity feed. It sounds like other posters are having this issue, is there a bug fix in the works?
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Amazon Fire Tablet
hi anyone know what to do for this? I downloaded the google play store and everything!
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Two Issues: Split Screen not working on iPad Mini & Nanit Camera will not rotate
Hi, Issue 1: I have an iPad Mini 6th Generation and split screen mode is not working for the Nanit app. My iOS version is the most recent (16.6) and my Nanit app version is the most recent (3.11.8 (622)). The split screen function appears and I can click it but I cannot add any cameras to the split screen view (which I can…
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Night time mode
Does anyone know why when viewing the nanit on my iPad only 2/3 of the screen goes to nighttime mode and the other 1/3 still remains full brightness
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The sound doesn’t work when I exit the app
The app used to play the sound after I exited, or lock screened my iPhone. Now it no longer works all of a sudden. Any solutions?
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My nanit app shows the wrong time in some places
on the main app screen, when my baby is sleeping it says, "Hi XX, I have been asleep for X hours and Y minutes". But the time it gives is off by 15-30 minutes. I've tried turning off the nanit for 10 minutes, restarting the app, signing out and back in, and even deleting the app and redownloading it. But nothing fixes it.…
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Multiple issues
I know this post isn’t in the right place, I was unable to add it to support. At first, I loved my nanit, so much in fact that I purchased the additional insights for the year. For about a month, I’ve experienced the same ongoing issues: time is off in insights (not every night, but randomly) Camera disconnects App doesn’t…
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How can I delete a baby profile from the app?
I had a Nanit camera a few years back and returned it. Just purchased two new ones and I have an old account for one of my kids still liked on my app and I want it removed. I already detached the camera from my account and I just don’t want to see it now (highlighted account in picture)
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Changes in the app don't reflect on camera
Many times i have clicked the start or stop icon in the camera feed on the app but it does not start or stop white noise. I've had it stuck playing white noise endless for up to a week before I had to finally pull the camera. Tonight for the first time I decided to turn off night vision and the same issue. It shows I…
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Server error when trying to log in to an app
I’m unable to log back in to Nanit app after I purchased additional subscription. I’ve tried removing an app and connecting to different Wi-Fi and restarting my 1gig router but I still have an issue.
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Brighten Screen Reminder
Does anyone know how to turn this off while looking at the video feed? It gets incredibly bothersome every 10 seconds at times. It's a Reminder to brighten screen and to attach to a power source throughout the night. I'm on android.
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App connectivity issue (Jun 22)
I initially had issues with the app not detecting breathing as many others have. Per the previous closed threads instructions I deleted the app and redownloaded it. Well now it won’t even let me in… says “server error” I am ****. Considering how much this camera is.. we rely on the safety features and now I can’t even log…