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Memories Subscription not showing up after re-pairing
I had to re-pair my nanit camera due to the temperature feature not working. When I connected it again, it did not recognize my memories subscription and it’s asking me to purchase it again for the second time in 2 months. Please assist
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Activity log missing hours of video
I went to look back at the video history on the app for last night and it’s missing video from 8:00pm-12:00am. Does anyone know why this would happen? I have no notifications that there was any connectivity issues. This is extremely frustrating, because what if something had happened during those hours and I have no way of…
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Quick access to “night vision” switch
My son has caught onto the red lights on the camera when we are using night vision and stares straight at the camera crying or whining until we come in. With night vision off, he is less likely to do this. Turning night vision on and off requires going into the “advanced settings menu” to toggle on and off. A great quality…
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Help! Nanit insights faulty. Not reading when baby is asleep! Can anyone please help?
clearly the baby wasn’t awake the whole night! Please help. I’ve been contacting Nanit and they are offering no help except from constantly restarting the app and camera.
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Not ready to start insight subscription
Hello, I was setting up my nanit pro and didn't want to start my insight subscription yet. That wasn't an option so I set it up as a regular nanit. It looks like my subscription started anyway. The baby isn't going to sleep here until he is 6mos so I'd like to start the subscription then. I see many other people have had…
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Is there no Android Tablet Support?
I switch from an old iPad to a Google Pixel Tablet and to my surprise the app isn’t formatted for a tablet screen. The experience is far worst that on the iPad. Am I doing something wrong?
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Is the Nanit Insights Transferable?
Hello, I have been using Nanit insights for my new baby under my 1st baby's account. My Nanit insights has expired & now I want to move the camera & the insights under the new baby's name. BUT before I do so, I want to download all the Memories from my 1st baby's account before I detach the camera. If I renew the Nanit…
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Bulk Video Export
Is there a way to export all videos at once? I know I can manually select one clip and download to my device or share to external apps, but I would like to do this at bulk, download All the clips I have saved in memories at the same time.
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Newest IOS App Update stops streaming in the middle of the night
iPad and iphone updated to the newest available Nanit App a few days ago. Since then, streaming is stopping in the middle of the night. I want to make it clear, the camera is not disconnecting from the network, and it is talking to the internet the whole time. I know this because I can go to Video History and watch the…
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How to remove a profile off the nanit app?
Hello, I just got a new (updated) nanit for my daughter (2 years old) and cannot remove her old profile from the app…I already detached the camera but the profile is still showing. Thank you.
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How to delete a name - I accidentally added a new name
I’m having the same issue as well, accidentally added another baby and would like to delete it!!
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Camera update changelog???
I've tried looking around the Nanit website, on the Nanit forums and on the Nanit Reddit but I have found nothing that shows what the camera updates actually fix, and in several cases I've seen posts from other users where the camera was worse after an update..... Is there somewhere I can go or search to see what is…
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How to delete duplicate profile
I have a duplicate profile on my nanit app when I accidentally was trying to set up a 2nd camera