Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Transfer Insights to new baby?
We have used Nanit Insights for our first child and now wish to use Insights for our new child. We do not want to use Insights (or the camera) for our first child anymore.
A few days before the second baby was born I renewed Insights, and then when baby was born I detached camera, paired it to new baby account etc.