Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Insights Subscription Cancel & Refund
I was automatically billed yesterday for insights for my daughter. We no longer need the subscription and I would like to cancel and get a refund.
Please let me know if you need anything to access the subscription payment to provide the refund.
Thank you,