Camera is not recording insights

Hi! I just resigned up for insights and the camera isn’t recording activity. I purchased the upgrade through the app and it’s been a full night and day where no activity is being recorded. Also it definitely went thru because I don’t have the option to upgrade anymore. I’ve tried unplugging, reinstalling the app, etc.

I also have an issue where my camera just takes forever to load in the mornings and randomly cuts out overnight.