Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit suddenly counting night hours as daytime sleep
2 nights ago I noticed the sleep info was off. I then noticed it had taken the 8 to 1q1 sleeptime as daytime and therefore broken up the night and it seems like baby slept less. It did it again last night. My settings havent changed, I am not in a different time zone. Not sure what to do to