Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Insights are WAY off.
I've before but today it was so glaringly off. I put my baby down for a nap and she was upset. She cried until 8:25 a.m. but the app is saying at 9:15am she's been asleep for over an hour. She was very clearly crying and moving so I don't understand why the app marked her asleep.