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App can’t connect forcing to power reset every use
Since a few weeks ago the app frequently can’t connect to the camera after I close it. For example, the app worked all night long, than I close it in the morning. The next time I try to use it, it shows a message of “can’t connect to the camera, start troubleshooting”. Then I have to unplug the camera and plug in again to…
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Nanit pro power issue
I have a brand new pro receiving no power; have tried power cycling, multiple stands and multiple outlets. Support phone line is not allowing callers - could you please advise? Thanks
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Our Nanit pro does not have any power
Hi, We got this as a baby shower gift and we’re very excited for this system. We got it working then turned it off until the baby arrives. We brought home our newborn today and our camera has no power! I see that this has happen to others, Please let me know how we go about fixing this issue.
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camera does not turn on
connected for the first time 2 days ago, all was working well untill the camera disconnected/became a brick on the same night and has not turned on since. tried rebooting/using differnet plugs/different usb c chargers and still no luck, there are no status light turning on with the camera, it just doesnt turn on and looks…
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Constant connection issues
Hi I am having ongoing issues with my Nanit. I have been using it for for nearly two years but the connection the last month or so is awful. In particular the last two weeks it’s barely working at all. I have tried everything unplugging, resetting, removing the camera etc. do I just give up on the unit altogether or is…
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Camera will not turn back on
We have moved the camera to a different outlet and changed the stand that it is in and the camera will not turn back on. No blue light pops on to reconnect the camera either.
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Nanit won’t turn on!
Connected the Nanit turned it on it was working. The app said that it required an update shortly after that the camera shut off and will not turn back on. It was on for less than one hour
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Asking Again - the camera isn’t picking up my babies sleep slack
We recently washed our sleep slack and now the camera keeps losing the connection. It will connect for about a minute then stop and unable to reconnect. Also I have to manual connect instead of the regular way, all this happened after i washed it
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Nanit will of work
My Nanit will not work. I have done hardware resets wi fi extenders etc nothing this really sucks i have another child coming and hate that my system isn’t working
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Camera disconnects when the lights turn off in the room
Camera works when the lights are on but as soon as we turn the lights off in the room the camera begins audibly clicking off and on and says it is disconnected. It then prompts us to troubleshoot our connection issues in the app. We have updated and reset the camera, app, phones, internet, etc… and the problem persists.…
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Anyone else not able to get a connection to their camera?
We have been going on days now where our camera is not working at all. We finally got it to show up today after numerous resets of the router, the nanit itself, etc, but it worked for about 20 minutes. We love the nanit but have had so many issues with it not working. For how much you pay for these things you'd think…