If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
camera does not turn on
connected for the first time 2 days ago, all was working well untill the camera disconnected/became a brick on the same night and has not turned on since. tried rebooting/using differnet plugs/different usb c chargers and still no luck, there are no status light turning on with the camera, it just doesnt turn on and looks a dead brick. raised