Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit won’t turn on!

edited February 2023 in Camera + App 3 comments

Connected the Nanit turned it on it was working. The app said that it required an update shortly after that the camera shut off and will not turn back on. It was on for less than one hour

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