If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
App can’t connect forcing to power reset every use
Since a few weeks ago the app frequently can’t connect to the camera after I close it. For example, the app worked all night long, than I close it in the morning. The next time I try to use it, it shows a message of “can’t connect to the camera, start troubleshooting”. Then I have to unplug the camera and