If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit pro stopped working after half a day!
I purchased the Nanit pro a couple of days ago. Setup everything and it worked for only half a day, and then the camera got disconnected from the app.
I tried the troubleshooting steps, but when I unplugged and plugged it back, it seems like it’s not getting powered on anymore. No light visible, and it’s not responding no matter what I try.