Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Asking Again - the camera isn’t picking up my babies sleep slack
We recently washed our sleep slack and now the camera keeps losing the connection. It will connect for about a minute then stop and unable to reconnect. Also I have to manual connect instead of the regular way, all this happened after i washed it