Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Camera disconnects when the lights turn off in the room
Camera works when the lights are on but as soon as we turn the lights off in the room the camera begins audibly clicking off and on and says it is disconnected. It then prompts us to troubleshoot our connection issues in the app. We have updated and reset the camera, app, phones, internet, etc… and the problem persists.
Nanit plus - iPhone 14 - high internet speeds