Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Our Nanit pro does not have any power

edited May 2023 in Camera + App 3 comments


We got this as a baby shower gift and we’re very excited for this system. We got it working then turned it off until the baby arrives. We brought home our newborn today and our camera has no power! I see that this has happen to others, Please let me know how we go about fixing this issue.


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