hello - I upgraded to the memories plan but now I want to go back to the basic sleep plan when it is time to review. How do I do that? I can only find an option to upgrade or keep the same plan.
Hi - I just purchased the Pro Smart Camera with Flex Stand bundle from BestBuy. What is the length of the trial of insights included - is it 1 year as indicated within other chats here?
Hello I just set up my camera today May 17 and my free one year plan to insights says it expires in november. The box said it would be good for one year. How do I fix this?
Hello, I was setting up my nanit pro and didn't want to start my insight subscription yet. That wasn't an option so I set it up as a regular nanit. It looks like my subscription started anyway. The baby isn't going to sleep here until he is 6mos so I'd like to start the subscription then. I see many other people have had…
Hi, For the last week, the nanit only shows baby awake during the whole night, this is not the case. Our baby is having great sleeps. However the nanit date is completely screwed up. See screenshots. I have tried to contact you multiple times, without a response. I have completey reset the camera multiple times. Deleted…
my nightlight will not work during the night unless I restart the app. I keep the app running on night mode when we go to see. My baby wakes and I got to turn the light on and the button will not work. I have to close the app and then it’ll work. Any tips!?
I've seen several others post this issue with their Nanit cameras. One of our cameras has a loose wifi button and I cannot connect to a new network. What is the fix, here? We are traveling this week and I need this fixed ASAP so we can connect the camera to the new wifi.
I am no longer receiving sleep analytics. Out of no where, it has disappeared and even if my daughter is having all her naps + evening sleep in her cot, we do not get any information listed on the app of putting her down, when she wakes etc. We do still however get all the notifications for sound and movement. To trouble…
My wife and I liked our first nanit pro so much when our three-year-old daughter was born that we got a new one for our 4 month-old baby and everything was going great as usual until yesterday, when the split screen function in her iphone stopped working - it only shows one camera at a time, even though it still works fine…
hi, my temp and humidity don’t work most of the time. Any ideas why?
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