Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Camera took photos without my permission

edited May 1 in Camera + App 1 comment

My nanit took 2 photos early this morning without me asking it to. I know 100% I didn’t ask it to because I am in the photos, my phone is also visible and I am clearly not touching it. How did this happen?


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