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White ring halo on left side of screen
No matter where I position the camera or reset it, there’s this halo on the left side of the screen. Any ideas or tips on how to remove it? Thanks!
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Sleep quality nanit dashboard
Hi. Does anyone monitor sleep quality on the dashboard. My son is in bed from 7 to 7 with no wake ups so to me that's 12 hours of sleep. When I look at the dashboard though it shows usually only 8 to 9 hours of sleep. Anyone else have this?
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💬 "Ask Me Anything" about Nanit with Senior Product Manager Tali Gueta!
Do you have questions about our app, breathing motion monitoring, or how you can watch your baby grow with Nanit Smart Sheets? Now is your chance to ask us anything! Join our Senior Product Manager, Tali Gueta, and ask her anything about Nanit! Tali joined Nanit 4 years ago as the first Product Manager in the company and…
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App always says “helped to sleep” when awake
Almost every night when we put our baby in the crib the nanit says he was “helped to sleep” when he is very much awake and will remain awake anywhere from 5-20 minutes. He usually finds his thumb and can be pretty still but sometimes he will be crying/moving around and it says he’s asleep. Anyone else struggle with this…
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Using nanit to record video?
Hi @Melanie : happy Friday! 1- I see how to use the nanit to take a still photo. Does it not also record video? 2- can I force creation of a memory when I’m watching?
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Sleep Time
Can someone explain to me how to properly set up sleep times? I have my sons set for 6pm-8pm, then I put him down at 7:20 and it logs it as a nap?? ive adjusted the times so many times to try to figure this out but it doesn’t seem to record consistently at all.
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Inaccurate insights
Is anyone else having problems with Nanit insights? It’s telling me my baby was in bed for 7 hours last night and slept for 6, when he was, in fact, in bed for 12 hours exactly and slept for at least 11.5 hours.
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No sound notifications
No matter what setting I have sound notifications on (full sensitivity, moderate, and light) I still don’t receive any sound notifications on my phone. My baby doesn’t usually get to the point of screaming crying, and I don’t want it to get to that point. But if I’m not getting notified in the middle of the night of her…
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Data collection by default?
is the data still being collect from every camera by default? If the camera is not on the crib, is the data still collected? Is there a way to opt out? as per GDPR we should have an option to get my baby’s data removed. How to access that option?
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Can’t see Activity, Dashboard, Inbox, or Memories
I have an iPhone 11 Pro Max. My son was put to bed a little over an hour ago and the live view just says good night mom or whatever instead of showing me how long ago he was put to bed. And I can’t see any of the info under activity, dashboard, inbox, or memories. Anyone else? My husband has an iPhone 12 Pro Max and…
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Camera Not Working in dark
has anyone had their camera stop working with lights out? Meaning the Infared doesn’t kick in? If it’s day or the lights are on the picture js great
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Upgrade from Plus to Pro
Does anyone know if there is an upgrade programme to go from the Plus to Pro in the UK? I asked a few months ago and was told it would be launched soon and that I would get an email. I haven’t as yet. Many thanks
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COST FOR MEMORIEs
I paid a lot for this camera for my daughter. Now she is having to pay a amount to just look back to see what happened during the day when she is gone. now she is having to pay for the past memories. this was not the case when we started with the Nanit. what has happened and your customer satisfaction is going fast. VERY…
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How to view activities on iPad
How does someone view activities on the iPad? I can't find his to get to that tab or any of the aspects outside the camera. Thanks!
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Sleep Insight Metrics Struggles
Is anyone else struggling with realizing the benefits of the Insights sleep summaries? Our baby is 6 weeks old and we have yet to have anything but a “fine” night, even when I thought we had a pretty good one :(… We do well with sleep onset, but we’ve never hit the goal for time asleep/sleep efficiency, and I’m really not…
