Dear Nanit Support Team, I hope you're doing well. I'm experiencing an issue with my Nanit baby camera's view alignment. When I place the camera at the foot of the bed, the full-screen view appears sideways, and it does not align with the bed's position. Ideally, when the camera is placed at the foot of the bed, the…
I set up my Nanit pro about 2 weeks ago, and was able to get a live stream to my phone while it was on the desk stand. I then left the house and came back to finish the wall mount. Before I removed camera from stand I noticed the camera was no longer working, it stopped after about an hour, and I could not even get the…
where can I find it please
Hi, There's a camera my account is added to that is not in use (owner has not control of it and no camera is paired to it, was created by mistake and duplicate), but shows up for my account and I cannot remove it myself. Please open a support ticket for me so I can remove this redundant camera… Thanks!
The first few days of using the camera, it wasn’t doing this. Now it keeps counting my daughters waking as naps. They aren’t naps, so I’m not getting accurate readings for time asleep.
My camera makes a clicking noise anytime anyone views it on the app and it wakes my baby up. I thought it was all nanits until i got one for my newborn and it doesn’t click at all ever. My first one seems defective. Is there a way to fix the clicking noise? It also seems to make it randomly. I’ve already restarted,…
why do I need to enter my credit card information to activate an insights subscription that I already purchased? Any way around this? Customer service has not been helpful and has stopped responding.
I was prompted to update Camera firmware (to version 6.35.577) on my iOS device app version 3.18.1(767) and a couple things happened: First—the audio disappeared from Live View (for both me and my partner's phone) even though all audio options toggled on. I deleted App, Reinstalled it, Power Cycle to reset camera — which…
I'm wondering, and can't quite find, if the newer floor stand is designed to flex the camera downward. It moves freely up after loosening the adjustment screw, but stops when in line. I would like to have it angled slightly downward, but not sure if it can. I see documents showing up and down, but it might be for the old…
Hi! I just set up my Nanit, but didn’t realize that by downloading the app & pairing the camera it would start the 6-month Sleep Plan Trial. I’m not due until the end of the December so won’t be utilizing the camera until then. Is there a way to delay the start date of the Sleep Plan Trial? Thanks!
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