need help deleting a profile off my account . “Baby spooner”
I have the floor stand but it's so high above the crib that on the app view, the crib takes up under 25% of the screen which means it's basically useless as she's too small to see. How do I change this? Thank you!
Nanit app CONSTANTLY says “oops we’re unable to generate a clip for this event”. I submit requests and it works for a couple days then starts doing it again. Incrediably disappointed in this entire system. This is the worst camera I’ve ever owned. I’m not sure if it’s constantly doing this because it wants me to upgrade to…
I just set up our camera today. We have not put our son in the crib quite yet to sleep at night only naps for transition. However, all day, every time my AC kicked on it sent an alert that there was movement in the room. There is nothing moving nor anything in the camera view to move when it kicks on. Is this normal?…
Hello, I have the same exact problem with my nanit pro. It was working like a charm and then we disassembled the stand and camera to move to another location. The equipment was stored by itself safely in a box that was transported in our personal car with nothing touching it. Once at the new location, the camera no longer…
Hello, My toddler shook the floor stand and the camera fell off and no longer works - is rattling and does not turn on. Is there a way to get just the camera replaced or to buy one at a discounted price as we have the floor stand still? Our other daughter's floor stand unit is working perfectly fine so it would just be the…
I am trying to purchase the Nanit Sleep plan for the camera I have ready for my second daughter’s arrival next week. However every time I look on the website it says £40/year but when I log in the price jumps up to £100/year. Please could someone advise how I can get the price of £40/year as originally advertised
hi, the last few days none of the events or lotions have videos in them. Always says preview not abvailable. Please advise. Thanks
Hello, like many other users I do not see the option for my year of free Nanit Insights with the Pro Camera. Can you please be more transparent and helpful with how this works? It appears like you are trying to trick people into paying because they are confused or urgently need to add a third care giver (to be honest the…
Our hands are often full (with our kiddo!) when preparing for a nap or bedtime. Having a hands-free way to turn on the camera would be helpful while it is top of mind. After we sneak out of the room, it is easy to be out of the mindset and forget to open the app to turn on the camera. We have Google Assistant devices…
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