If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Background noise continues even when closed
I’ve had multiple nanits for over the past 4 years. My wife and I both have iPhones. I have an iPhone 12, she has a 13. The app just recently started playing background noise constantly even when I close the app. The only way I can get my background noise to stop is to turn off my phone completely and