Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit audio cuts out even when app is open
After several months of having to leave my app open to get background audio (and keep the phone open all night), today my audio is not staying on even with the app open. Both audio types only work when initially opening the app and cut out 5-10 seconds after. It only works again if I close and reopen the app,