Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Camera + App
Discussion List
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Suggestion: select area to record and display video with
Since videos take alot of bandwith, it would be great if its possible to crop exactly the area we need app to show and record. this way it will help finish uploading data video faster capturing exactly area of interest and also gives more privacy, since feeding moms in most cases are included in the main camera area and…
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App Request: More playback controls.
Can we please have play controls (back/forward/etc.) when viewing any video in the ap/? As it currently is we only have play/pause which leaves a bit to be desired when the "activity" is pretty far into the video or if you want to rewind and see something again quickly. Thank you for the consideration.
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Firmware Update Frozen
Naturally had to happen at bedtime that our camera can’t be used because of a firmware update which has taken more than an hour, I think it’s frozen, how do I sort it?
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App not responding
Anyone else have to force close their app sometimes to begin breathe wear monitoring due to app not responding to attempt?
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Nursery sound won’t turn on
Hi. The camera was disconnected for a couple of weeks, now I plugged it in and have no sound. In the app it says Audio is disabled from settings, I go to settings and try to turn it On, but it won’t save and is off, so I get no sound from the nursery. Any suggestions what to do? Please help Yulia
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Can your Nanit pick up the sound (and send notifications) from white noise machine?
Does anyone gets sound detection notifications constantly on your phone in the middle of the night?
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Feature Request: Press to Talk - Don't Mute
Hi, If there's a better way to do this, please inform me. I wanted to make a feature request with the nanit camera. You have the microphone option that is 'press to talk'. Sometimes when my wife is trying to console our baby, I may try to press and talk to speak to her. She's over 80ft away, and there are multiple walls…
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Buying a Floor Stand Alone
Is it possible to purchase just the floor stand? I already received a Nanit Pro Camera and Wall Mount from my baby registry but we are not going to be able to mount it on the wall behind the crib
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Nightlight timer shutoff.
When you set the nightlight timer to shut off after however many minutes, will it gradually get darker until it’s off? Or will it shut off very quickly?
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Sound delay
After more than one year, our nanit cam started showing a delay between video and sound. Android app starts in sync, but the delay starts growing and after some time of monitoring we have a few minutes of delay in the sound. Must restart the app to regain sync. Anyone else has this?
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Movement
on my app it keeps saying my baby woke up, but when I watch the video of the “wake up” she’s just moving in her sleep. How do I change the sensitivity- not for notifications specifically but for it to add to her “sleep time”
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Changing between Celsius and Fahrenheit?
Can someone tell me step by step where to find the toggle to change between Celsius and Fahrenheit. I spent 30mins going through every setting option to find the unit toggle and I can't find it. In advance, your help is very much appreciated.
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Motion Detection too Sensitive
I have put the notification level on the lowest and I still get alerts even when no one is in the room. The system is too sensitive for our house. Is anyone else having issues where you get motion detection alerts way too often and vast majority of time they are incorrect? Thanks, Joshua
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Any updates w/ Do Not Disturb mode?
Strictly iPhone app related- Other apps have an option to “allow critical alerts” while the phone is on do not disturb mode. I think Nanit should have an option for this as well.
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IPad app no longer showing status detail
I use both my iPhone and iPad to monitor, yet just in the last day or so the iPad Nanit app is no longer showing the status detail overlay info - i.e. ‘Hey Mom, I fell asleep 15 minutes ago’. It’s still showing on the iPhone app, and definitely used to show on the iPad but now it just says ‘Good Morning mom etc’ - as if I…
Categories
Popular Tags
- Expert Events 68
- Insights/Sleep Data 61
- Feature Request 52
- Insights Subscription 52
- No Audio 51
- Camera Pairing/Onboarding/Reconnecting 46
- Red Alert 45
- Camera Offline 43
- Camera Hardware 41
- Alerts/Notifications 39
- Nanit App 38
- White Noise & Nature Sounds 31
- Live Stream/Feed 28
- Camera IR Lights/Night Mode 25
- Frequent Disconnection 23
- App Feature 21
- New Features and Products 21
- Breathing Motion Monitoring 21
- Video History 20
- Presale 16
- Temperature/Humidity 16
- Breathing Wear 15
- Night Light 14
- Background Audio 13
- Motion Detection 11
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