I am expecting my second baby at the end of September 2024. I just got a new nanit camera since we already have one for our 18 month old. However when I was setting it up to see how to splitscreen option worked I noticed that I would need a second insights subscription for the second camera? Why is there no family plan…
A couple of days ago, we decided to set up the camera, pressed the button for the first time and the blue light started blinking, but at that moment we had not completed setting up the camera completely. Today we decided to finish it, but the camera does not respond to anything, I changed the power supplies, checked the…
I'm on my 3rd kid using a Nanit. I actually got a second Nanit when we had our second kid. With the first 2 I didn't have to worry about getting those nice popups that they were 'x' months old as the cameras were connected to each kid. Of course being the stereotypical 3rd kid, I forgot they didn't have connected profile…
The past 2 nights my app has alerted me of sounds every hour or so overnight but when I replay the video, there's no sound. Sensitivity is on the lower end... why is this happening? Our camera has also disconnected twice in the last 4 days and we've had to unplug and plug back in... not sure if they are related.
Anyone know what is going on with their customer service? I've had a ticket open for a long time, decided to call them today multiple times and no answer.
hello, my video history isn’t updating. I like to go back to see the history but for example, it’s 10 am and the last video history shown is from 6 am. Usually it’s just a few minutes behind, not a few hours.
It would be helpful to have the option to rotate the camera view within the app, including in the pop up view. It would also be helpful to persist the zoom in the pop up view.
my nanit camera appears to be a purple color when im looking at it through the app. Its the same on two phones so I am assuming its the camera. Does anyone know how to fix it? Thanks!
It would be helpful if parents could manage both the Nanit camera and the Nanit Sound and Light machine from a single app. I was surprised to find out they are managed as such separate products and expected them to pair better together.
Dear Nanit Support Team, I hope you're doing well. I'm experiencing an issue with my Nanit baby camera's view alignment. When I place the camera at the foot of the bed, the full-screen view appears sideways, and it does not align with the bed's position. Ideally, when the camera is placed at the foot of the bed, the…
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