Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt
(6/13 @ 7PM EDT)
Camera & App
Discussion List
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2 Children - 2 Cameras
I know you have to switch between the 2 cameras for view but is it possible to have both on background noise? So you can hear both baby rooms? We are having our 2nd baby in March and hoping I can at least hear both rooms at the same time.
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Broken up sleep episodes
Not sure if this is the right category for this question but does anyone have issues with the app breaking up a sleep session into naps? For example baby goes to sleep at 8pm-6am and the app will put 8-11pm on one day as a nap and 11:10-4am as the night time sleep and then 4:20-6am as a nap on the next day? It happens…
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Moving the nanit
Can anyone give advice about your experience moving the nanit once you’re ready to transition to the crib? I am concerned about the sticky pads on the back of the wire covers. Will I be able to reuse them? How can I replace them? Will they rip the paint off the wall?
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Will Nanit work with a 1.5 tog grobag (sleeping bag)?
Hi Thinking of getting Nanit as we’ll be putting our 8mo into her nursery at bedtime soon (currently sleeps in cot in our room). but we’re in the UK and so for a chunk of the year, she’ll be in a 2.5 tog grobag. I read that Nanit don’t recommend the breathing band going over grobags above 1 tog, which to me seems a bit of…
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Nanit update
I’m not sure if it is just me or not but ever since the update on the Nanit app I have had nothing but problems. This morning I woke up to hearing my baby cry and the app not working telling me to set up my camera. It’s been set up for four months. There have been other times they the volume just stopes working. This is a…
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Is it possible to add the white noise button to the live Home Screen?
Is it possible to add the white noise button to the live Home Screen? At the moment we can only access this by going into full screen mode.
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Nanit Stand Placement
Is it possible to place the Nanit Stand at the end of the crib (over babies head) ? Or does it have to be placed on the side ? We have the breathing strip only (no swaddle) so not sure if that needs to be read a certain way.
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Wake insights not aligning with sound/movement notifications?
I am getting TONS of “baby woke up”/“baby fell asleep” insights when I review the previous night each morning. Like 10+ each night. The issue is, there is NO video for any of these events and under the activity tab there are no movement or sound detected notifications! Is this a glitch? Does anyone know what is happening…
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API to grab Stats
Hello, Does Nanit offer an API so I can pull the stats of the baby ? Thank You
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Help pls… app no longer running in the background?
Previously, the app would continue to run and I could hear the sound in our nursery while browsing the internet or using other applications as long as the app was still open in the background. I was also able to lock my phone without the screen staying on and could still listen to the sound in the background as well. All…
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Temperature calibration/reported incorrectly in app
Anyone else having issues with the app reporting incorrect temperatures? @Tali tnx
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Anyone having issues with the night light turning off on its own?
We’ve been out on a family trip for the past two weeks. When we came back, I noticed my son’s night light was off (I leave it on always). No biggie, the neighbors reported a power outage so I figured that’s what caused it to turn off. But since we’ve been back, I’ve had to turn it back on multiple times because it turns…
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Camera is working
We have had our Nanit for a little over a year. It’s worked great up and til now. The camera stopped working the light won’t go on and app keeps saying to reconnect and we have tried everything. Internet connection isn’t the problem it’s never moved or changed and we have never had a connection problem. Please help it was…
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📣 New Bundle! The Newborn To Two Bundle
We are excited to announce our newest bundle offering - our Newborn To Two Bundle includes everything you need to be prepared for your baby's first two years! For those of you who are current Nanit families, you are most likely familiar with all (or most!) of the products in our bundle and probably have a few of these in…
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Insights Status Update
Between the hours of 9 pm and 11:30 pm ET last night we experienced a networking issue that caused some insights events to have missing clips. This issue has been resolved. You can always see the status of the Nanit network on our status page.
Categories
Popular Tags
- Expert Events 58
- Insights/Sleep Data 57
- Feature Request 41
- No Audio 41
- Insights Subscription 40
- Camera Pairing/Onboarding/Reconnecting 39
- Red Alert 37
- Camera Hardware 36
- Camera Offline 32
- Nanit App 30
- Alerts/Notifications 30
- White Noise & Nature Sounds 27
- Live Stream/Feed 23
- Camera IR Lights/Night Mode 23
- App Feature 20
- Frequent Disconnection 19
- Update Release Notes 16
- Temperature/Humidity 16
- Breathing Motion Monitoring 15
- Video History 13
- Breathing Wear 13
- Presale 13
- Background Audio 11
- Night Light 10
- Audio Quality 9
Upcoming Events
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💬 Parent Like a Pro AMA: Digging into the Data with Nanit Lab
Nanit Lab's sleep and pediatric experts Dr. Natalie Barnett and Dr. Maristella Lucchini will be in the Nanit Community to answer all your questions about your baby's Nanit data! Head to the AMA thread to share your data and questions or concerns with Nanit Lab and they'll help you uncode it for a better night's rest! This…
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💬 Parent Like a Pro AMA: Managing Parental Burnout with Shelley of Run Tell Mom
Are you feeling overwhelmed, burnt out, or frustrated? If you are struggling to navigate being a parent, partner, friend, professional, person (and so much more), Shelley is here to help! This week, Shelley is joining the Nanit Community to answer your questions and help provide sustainable solutions to help support your…
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🎥 Parent Like a Pro Webinar: Conquering Self-Doubt
Join us for the final Parent Like a Pro session: Conquering Self-Doubt. In Nanit Lab's recent State of Parental Confidence Report, there were 4 categories that appeared to have an impact on parental confidence overall. One of those pillars is Self Doubt. In this session, we’ll explore how self doubt creeps into…