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Disappointed customer
I am here to express how truly disappointed I am in the Nanit camera. I found out this week that we have lost our insights and can no longer look back into our child’s night without paying a monthly fee. What now differentiates the nanit from the $30 camera that I bought from Amazon? In my opinion the Nanit is an…
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N311 vs N301?
Hi I am curious what the differences are between the N311 vs N301? I am seeing different models at retails stores such as BestBuy, Nordstrom, etc.
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Nature sounds and microphone no longer work
We have had our nanit for almost 2 years and never had any issues. Recently the nature sounds and the microphone have stopped working. I've reset it, reconnected to the wifi and unplugged it and still nothing. I also checked the camera setting and everything was turned on so I turned it off and back on and still nothing.…
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App being silenced by critical alerts from another app
I have been having major issues because another app that I need to use for blood sugar management (called Dexcom) is now forcing critical alerts (the app does not function if you turn these off) and every time there’s an alert it pauses the Nanit app sound until the alert is acknowledged. Anyone know a way around this? I…
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Temperature issue
I received my nanit on Tuesday. Installed it right away. Since I’ve got it working the temperature has not worked. I saw on the site that in order to fix this you had to unplug the device and it would reset its self if you wait 10 seconds. I’ve attempted multiple times and nothing. Should I send it back to the company?…
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How to get the camera to pick up motion when my son rolls over?
My son started rolling tummy to back while in his crib. I saw another support response telling the user to turn the camera sensitivity for motion notifications to the highest level. I did this and it still didn’t pick up the actual event of rolling even though it sent a lot of alerts for much smaller movement. Any other…
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Background audio on switched during night.
Last night I had the Nanit app set to background audio on. I know it was working fine but I woke up at 4:30am and the app had somehow switched to audio on, which meant it didn’t make sound when my phone was locked. Opened the app to a screaming baby and I have no idea how this happened. The only thing I can think of is…
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Issues with Sound on NanitPro
Hello - The sound on the app just stopped working in the middle of the night. This is very concerning and frustrating that it would be working then stop. I turned the camera off and when it turned back on it worked again. How can this be prevented from happening again? Thanks
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Nanit Pro with a small crib?
Hey all. Looking at purchasing a Nanit Pro but will be using it (initially) with a smaller crib next to the bed. As a result, the Nanit Pro floor stand can't be positioned on the long side of the crib since the bed is there, and will be placed on the short side of the crib. Looking at the spec and details, it suggests that…
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Inaccurate Night Summary
Hello - I’m having issues where the beginning of night sleep is being counted in the day summary as a nap. I tried to edit the night summary but it states not enough data and doesn’t give me the option to edit. It’s odd that it’s putting that in the day summary when it’s during hours I’ve selected to be part of the night…
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Any advice for repairing camera head?
Has anyone successfully repaired their camera head after it stopped working? On our most recent trip the camera head stopped working on the travel stand and now it won’t work on our wall mount either. We’ve been through every troubleshooting option with support and they are telling me it’s broken, can’t be fixed and the…
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Can we use the Nanit we already have to access the split screen feature?
Can we use the Nanit we already have to access the split screen feature or do we have to purchase the new Nanit?
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Video will not stop loading spinner
can’t get video to play on iPhone app. Have already reinstalled app, logged out and logged in, restarted whole phone, still only spinner shows. Video plays fine on a different device (iPad) Version 3.8.2.
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Not recording naps
For the last 2 days my sons morning naps haven’t been tracked. It shows how long he’s been sleeping when he’s in there but it’s not tracking in the daily summary.
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I can’t here the baby from app phone.
Couple of day I got the breathing belt by accident I took it off with out to stop…. From this day wen I try to open app I notice I can’t here the baby …. Can you help me to sorted out this issue please ?
