hi, the last few days none of the events or lotions have videos in them. Always says preview not abvailable. Please advise. Thanks
Hello, like many other users I do not see the option for my year of free Nanit Insights with the Pro Camera. Can you please be more transparent and helpful with how this works? It appears like you are trying to trick people into paying because they are confused or urgently need to add a third care giver (to be honest the…
Our hands are often full (with our kiddo!) when preparing for a nap or bedtime. Having a hands-free way to turn on the camera would be helpful while it is top of mind. After we sneak out of the room, it is easy to be out of the mindset and forget to open the app to turn on the camera. We have Google Assistant devices…
hello - I upgraded to the memories plan but now I want to go back to the basic sleep plan when it is time to review. How do I do that? I can only find an option to upgrade or keep the same plan.
Hi - I just purchased the Pro Smart Camera with Flex Stand bundle from BestBuy. What is the length of the trial of insights included - is it 1 year as indicated within other chats here?
Hello I just set up my camera today May 17 and my free one year plan to insights says it expires in november. The box said it would be good for one year. How do I fix this?
Hello, I was setting up my nanit pro and didn't want to start my insight subscription yet. That wasn't an option so I set it up as a regular nanit. It looks like my subscription started anyway. The baby isn't going to sleep here until he is 6mos so I'd like to start the subscription then. I see many other people have had…
Hi, For the last week, the nanit only shows baby awake during the whole night, this is not the case. Our baby is having great sleeps. However the nanit date is completely screwed up. See screenshots. I have tried to contact you multiple times, without a response. I have completey reset the camera multiple times. Deleted…
One day one of the camera pins didn't come back out after transferring to our travel base. The pin has gone inside of the camera unit (I believe) and I can hear it rattling around inside. We have a baby on the way in the next few weeks, and I'd like to get it fixed asap. Is there a way to disassemble the camera housing? Or…
my nightlight will not work during the night unless I restart the app. I keep the app running on night mode when we go to see. My baby wakes and I got to turn the light on and the button will not work. I have to close the app and then it’ll work. Any tips!?
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Ask Nanit Lab's Maristella Lucchini, PhD Anything about getting back to routine in the New Year! For many of us, our routines got out of whack over the holidays. Maristella is here to help! We invite you to share your routine + sleep questions or concerns (feel free to share your Nanit captured data too!) so Maristella can…
