My Nanit pro night vision mode is not working. I've tried resetting the camera and reconnecting to my wifi. The mode sometimes turns on automatically, but even when it does, it's not nearly bright enough to see, or even track the Nanit sleepwear. Do I have a faulty device, or is the night mode just that awful?
After my daughter’s nap I turned off the camera. Later on it some how turned back on itself and captured a motion. Nothing out of the ordinary was captured. But is it normal for the camera to turn back on itself, if it’s been off for hours?
I just set up my second daughters nanit today and it’s showing my insights are only until February 2025, wondering why it’s not a full year.
Camera does not turn on… I have 3 cameras one of which worked for about a month and then would not turn on. I submitted a support request but never got a confirmation or heard back from anyone. Life got busy and I stowed the camera. We recently moved and I found the camera again, and hoping Nanit customer service will help…
I purposely paid for the subscription to have memories - but the past two weeks my camera keeps saying it cannot generate a clip. Can you please advise!
Hi, I noticed ever since we renewed our "Memories" plan the events on the event list no longer load. They show up on the list, but any time I go to click on a video I get the message "OOPS! We were unable to generate a clip for this event". I've experienced it in the past on recent videos but normally they would load after…
Hi, I have N151 Nanit Camera. I downloaded the Nanit app and tried to connect the camera but it didn't work. I don't see the light and pressing the button on the side doesn't do anything. Could you help me to connect the camera on my phone?
My little boy woke up at 2am this morning and was shouting me. As I walked into his room the cameras night light turned itself on for a couple of seconds then went off again. It's really freaked me out, I know Nanit boasts a good security system but I'm worried the camera has been hacked. Has anyone had the same issue? My…
Hi, I took delivery of the sound and light machine a few days ago and all was working fine. The machine now won’t work. The issue seems to be that it it is unable to connect to our Nanit local network when I attempt to pair.I have attempted both the soft and factory reset but cannot progress further than the QR scanning.…
Everything was working perfectly until 2 nights ago when nanit stopped recognizing when baby was asleep. App only registered the sleep after his wake up at 4. The only thing that has changed is the sheets and a different color nanit sleep sack. It’s frustrating to pay so much for a camera to get the insights yet it not…
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