While on vacation, I accidentally dropped one of our two Nanit Plus cameras on a tile floor and it no longer works. Do you have a replacement program for current owners? It was clearly my fault but I thought I would ask before buying another camera a full price. Thanks, Collie
suddenly my camera stop working. I tried with diferents power sources and cables, but won't have success. 2 months use
cry detection or movement detected events not showing in activity section of Nanit App on IPhone device at 2am on current date. Why aren’t videos appearing for a paid subscription? Why aren’t moments not visible to be reviewed and “oop message appears ?
Has anyone had any weird noises come over the speaker on their Nanit? I’ve had it happen twice in the last week. It’s woke the baby up both times. I can’t tell if it’s someone trying to say something or what.
I recently did a camera update and ever since, the night summary shows an error of “not enough data to show night summary.” It seems the last week or so it is giving me this error?
The nature sounds function has randomly stopped working. We use the white noise for all naps and bedtime. We have tried unplugging both from the wall and stand, disconnecting and reconnecting our wifi, etc, and can’t figure out why it won’t work. Everything else on the app and camera is functioning. Nothing had changed.…
Hi. I set my camera up back in May before my baby was born. It is my understanding the camera came with a complimentary year insights plan. I have not been able to use the insights plan at all. I’ve emailed nanit support multiple times. They’ve told me to reset, repair, etc. Done that. Now they’re saying I’m on a sleep…
i’m having an issue where anytime I hit the microphone button the audio cuts out. I can get the audio to come back on if I go to a different app and wait a few seconds. I’ve submitted a ticket but so far I’ve only been asked follow-up questions which I did answer 24 hours ago. I’ve tried restarting the camera, resetting…
The Temperature and humidity are not working on my Nanit pro once installing the camera and insights started working. I’ve seen that this has been a problem for other customers as well. Is there a way to fix that? I have an Apple phone.
is there a way I can manually put in length/duration of naps that my baby takes at daycare so I can take full advantage of the premium insights? Or have a section of “naps taken outside crib/at daycare/ school” ? It would be nice to see holistically all my baby’s sleep data in one place.
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