Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Broken WiFi button

in Camera + App 18 comments

I have been nothing but heartbroken and stressed, not only can I not sleep because of my child but now my monitor is no longer working.

I rely on this piece of tech to work to ensure I wake up for my child.

The WiFi button has completely come loose and it seems that this is a common problem, I have the nanit original.

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