I bought a new upgraded plan online a couple weeks ago and wanted to wait until the current plan was over which was today. So I tried to use the activation code and the page is getting stuck. Also I can’t seem to go through the app. Anyone experiencing the same issue?
Does anyone have any tips to view their old memories? We have been subscribers for 3 years now. It takes so long to scroll to view any older memories that paying for this unlimited memory is a bit useless if we cannot ever scroll to view older memories.
I’ve had my Nanit for 4 years, and is currently on version 23.1.20 — how old/recent is this? Assuming there is a newer version available, how do I force the update?
hello! I was given an activation code however, when I click the link in the email and enter the activation code, it just keeps loading. I’ll attach the screen. Yes, I updated my app and I am the owner of the account. I currently have the “sleep” plan but bought the memories plan during the Black Friday sale. if it will not…
I have tried all trouble shooting activity and it isn’t updating when the baby falls asleep and when she wakes up?
Purchased a plan earlier today during the Black Friday sale. When attempting to activate the code provided the "Continue" button on the screen stating "We've got your code… Just one more step to start your plan!" does not work, or if I'm successful somehow in making it past this screen to verify payment options, the "Start…
Hi I purchased the Insights plan as part of the black friday deal and it isn't showing up in my account. I have the memories plan, I tried canceling that in my apple subscriptions as someone else on here recommended but that isn't working. I was given an activation code with nowhere to put the code! I'm extremely…
When I pull up the Nanit app on my phone, I hear rain noises play, even though all ‘Nature Sounds’ are turned off on the app. The nursery itself is silent (no other white noise machines in the nursery). My partner is experiencing the same issue on his phone. Any advice on how to resolve?
I already tried many times plug and unplug to electricity, I don’t see any lights any more. Device looks like dead. This happens after a firmware update, everything was working fine until 1h ago.
For some reason our camera is suddenly disconnecting from the internet now. We have had it for 3 years and never had issues until the past 3 days. But now it is only pairing and recording sporadically. It will be on for 5 minutes, disconnect for 20, back on for 10, back off. Almost like it’s losing power off and on. But…
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Join to hear insights from a new myth-busting study, directly from the ParentData + Nanit Lab study authors, and come away with actionable tips to help identify and overcome sleep disruptions. This event is part of our March 2025 Parenthood Unfiltered series, with expert-led webinars covering teething myths, nap…
This interactive workshop will help parents build healthy sleep habits from day one. Attendees will receive a Newborn Sleep Action Plan to fill out, and walk away with personalized, actionable steps for better sleep. This event is part of our March 2025 Parenthood Unfiltered series, with expert-led webinars covering…
Designed as a hands-on workshop, this session will cover common sleep challenges in infancy, such as disruptions (aka regressions), nap transitions, and nighttime wake-ups. Attendees will get an Infant Sleep Action Plan and expert advice tailored to their baby’s sleep journey. This event is part of our March 2025…
In this interactive session, parents will learn how to continue to foster healthy sleep habits, manage bedtime resistance, and encourage independence. Attendees will leave with a Toddler Sleep Action Plan and clear strategies to implement right away. This event is part of our March 2025 Parenthood Unfiltered series, with…
