My Nanit pro night vision mode is not working. I've tried resetting the camera and reconnecting to my wifi. The mode sometimes turns on automatically, but even when it does, it's not nearly bright enough to see, or even track the Nanit sleepwear. Do I have a faulty device, or is the night mode just that awful?
After my daughter’s nap I turned off the camera. Later on it some how turned back on itself and captured a motion. Nothing out of the ordinary was captured. But is it normal for the camera to turn back on itself, if it’s been off for hours?
I just set up my second daughters nanit today and it’s showing my insights are only until February 2025, wondering why it’s not a full year.
Hey, we’ve just recently purchased the Nanit from wall mount and installed it yesterday. Last night, I realised the camera feels hot to touch. When I unclipped from the wall mount, both the camera and the back of the camera that has the connections on it felt very hot. is this normal? Should I be worried? thanks
Camera does not turn on… I have 3 cameras one of which worked for about a month and then would not turn on. I submitted a support request but never got a confirmation or heard back from anyone. Life got busy and I stowed the camera. We recently moved and I found the camera again, and hoping Nanit customer service will help…
I purposely paid for the subscription to have memories - but the past two weeks my camera keeps saying it cannot generate a clip. Can you please advise!
my background audio no longer works at all. This is a huge part of why I bought the camera. What’s happening and how do I fix it?
Hi, I noticed ever since we renewed our "Memories" plan the events on the event list no longer load. They show up on the list, but any time I go to click on a video I get the message "OOPS! We were unable to generate a clip for this event". I've experienced it in the past on recent videos but normally they would load after…
Hi, I have N151 Nanit Camera. I downloaded the Nanit app and tried to connect the camera but it didn't work. I don't see the light and pressing the button on the side doesn't do anything. Could you help me to connect the camera on my phone?
My little boy woke up at 2am this morning and was shouting me. As I walked into his room the cameras night light turned itself on for a couple of seconds then went off again. It's really freaked me out, I know Nanit boasts a good security system but I'm worried the camera has been hacked. Has anyone had the same issue? My…
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Get ready for daylight savings on November 3rd. Ask Dr. Maristella Lucchini anything about preparing your babies and toddlers for daylight savings! PS - don't forget to check out our guides to get a head start: ! About the expert Dr. Maristella Lucchini serves as Senior Clinical Researcher at Nanit Lab—our scientific and…