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Nanit camera temp/humidity inconsistency
I have two cameras in the same room, (small baby room) the newest camera purchased this year, and the older camera purchased in 2020 have wild temperature and humidity readings. They sit less than 3 feet from each other and will show a difference of 5-7 degrees and 6-10 degrees of humidity. Why so inconsistent? I have…
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Insights premium
I have an insights premium subscription through Sept 28, 2023 and my app shows insights basic and won’t allow me to access any of the premium functionalities. I’ve already logged out and unplugged the camera several times.
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Needs room for improvement for twin compatibility.
Split screen is still buggy and tends to stop showing live feed for one of the cameras, it does restart the feed. Ive tried making sure network connection is stable also. Running a business grade mesh routers. Both cameras are on a 5 GHz network and only the cameras are in that network no other device. I have two cameras…
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Camera Heat & Rattle
I took our Nanit pro camera off the floor stand to move to the table top stand and noticed the camera was very hot and there was a rattling sound inside as if there was a loose part moving around. The camera, so far, is still working. This was a gift at our baby shower so I don’t have a receipt for the product. If a…
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You asked, we're listening.
Thank you to those who submitted your questions regarding our recent outage. We’ve compiled your concerns and addressed them here. If you have any additional specific questions, please reach out to help@nanit.com. Q: How do you plan to mitigate these outages and what process do you have in place to keep your users…
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Night Vision Red Lights
Can I cover the red lights on the camera? Our baby seems pretty fascinated by them. Would that affect the camera’s night vision?
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Connecting to wifi with no password
The Nanit app seems to require a wifi password. How do you connect to an open wifi that does not have a password? If not now, when will this be supported?
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App connectivity issue (Jun 22)
I initially had issues with the app not detecting breathing as many others have. Per the previous closed threads instructions I deleted the app and redownloaded it. Well now it won’t even let me in… says “server error” I am ****. Considering how much this camera is.. we rely on the safety features and now I can’t even log…
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An update regarding last night's outage
To our Nanit Community, Last night, our servers experienced an unforeseen outage that impacted many of our users’ ability to access the app. This resulted from work we are doing to expand our server capacity. It was identified and resolved in approximately 4 hours, and our servers are now able to support a greater volume…
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Night vision
I’ve moved the kids to their own room and now one of the cameras infrared does not work almost at all. I can hardly see one twin in the crib and the other I see perfect. I’ve updated and restarted the camera. Has this happened to anyone and were they able to fix it!
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Nanit camera settings not available
I just traveled and I was able to connect my Nanit to the Wi-Fi at our rental. When I got home last night, I plugged both of our cameras in to their wall mounts and they both connected to our home network with no problem except, my wife and I both had to turn our phones on and off in order for the image to actually load.…
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Set motion area drag box won’t appear
PLEASE CAN SOMEBODY HELP ME. My motion are drag box is not appearing, anybody had same issue?
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Nanit outage (Jun 20-21)?
is anyone else experiencing problems logging in? The app keeps telling me server error and it won’t show video or let me adjust anything. I uninstalled and reinstalled, I’m at a loss.
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Insights has been super spotty and now not working at all on both of my cameras
I’m very unhappy with the functioning of insights. If paying for a subscription I should get the features promised. The app inserts video at times it didn’t happen, doesn’t show video of things that did happen, misses when we interact with the kids, when my son gets out of bed etc etc etc. I’ve contacted customer service…
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Camera Not Detection Motion and Disconnects
my camera has had issues of not detecting motions that it doesn’t notify us when our kid has left his bed (like wow safety issue). Our motion notification is set to just before high as I read putting it to high May make this happen so we’ve adjusted that. Our motion area box disappeared so I’m not sure if that’s the reason…
