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How can I get someone to actually solve the problems I’m having?
I have sent ticket after ticket with no responses. I have called customer support and they said they would push the issue further and they would call me back within a few minutes and they never called me back or sent me an email. The sound is not working on any of my devices and I’ve done all of the steps to try and fix…
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Share the News stopped working - NANIT APP
For the prior few months the 'Share the News' option has stopped working. Are there specific requirements required in order to download/send/text "Today Child is 3 months old" etc. memories? Prior to a few months ago I was able to click on the 'Share the News' button, it would pull up the option to download to photos,…
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No Sound
Hello! The nature sounds aren’t working on our Nanit. I followed the steps to restart the system and cycled it 4-5 times but it still remains the same. I logged out, redownloaded the app, unplugged the Nanit for 5 min, and removed the camera device with no avail. How can this be resolved? Any ideas?
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Alerts
Ive seen several posts about this but not any resolution outside of the initial troubleshooting. Alerts are delayed or do not activate. I have the background audio on and will hear my baby cry before the Nanit notifies me. Baby is moving and Nanit does not notify me. Settings set to the highest sensitivity level. No sound…
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Insights and sound
Nanit insights are not correct. It’s not recognizing when son falls asleep at night and assumes he’s been put to bed asleep. This doesn’t happen during nap time when it detects his falling asleep. I am also not receiving sound notifications at night, and have no problem during nap time
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Active sleep
My nanit always records active sleep as my baby waking up. Her eyes are still closed and she’s just transitioning between sleep cycles. Is there a way to account for that?
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Clicking
Our camera keeps timing out and when I view the app and it “transitions” to night mode (even though it should still be on) it clicks and wakes baby. Is there a solution for this?
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Why is my Nanit making a clicking sound?
Each time the light changes in my sons room from the outside the Nanit makes a clicking noise and almost looks like it’s taking a pictures. It keeps waking my son up! Can someone help??
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White Noise
Is it safe for my baby’s hearing to play white noise at max volume all night long? The obvious answer seems no, but he wakes extremely easily. And even at night, when it’s very very quiet, the smallest sound will wake him. Is the max decibel level safe to play all night long or should I decrease the volume once the…
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Sound Artifacts from Nanit
We recently purchased a Nanit camera and while all of us are gone during the day the camera detects 1)a loud “bang” noise and 2) a light in our baby’s room turning on then off. It happens at least 4 times a day but never while our baby is in the crib. Has anyone experienced the camera picking up any sound artifacts or…
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Insights basic
Having trouble getting my wife’s nannit app set up. We have insights basic. I’ve sent her an invitation, but every time I go to her app it acts like she hasn’t accepted it when she has.
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Feature Request: Video History Playback Speed
Hi - we are currently sleep training our LO and I am spending a lot of time reviewing night wake ups. As it is, there seems to only be a 10s jump forward or backward but watching in real-time is excruciatingly slow. It would be great to have a 2x, 4x, even 16x playback to help me focus in on the important times and move…
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Delay in notifications
I am having a large large delay in notifications. Like 10-20 minute delay. This is very frustrating as I work froM home and rely on this monitor for when my baby wakes up. It’s been happening for the entire time we have used it for 4.5 months. I have the Nanit pro camera, I am using an iPhone and downloaded the app in…
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Does app work on Amazon Fire Tablets
All of the help articles only list iOS and Android support, but with Nanit working with Amazon for Alexa/Echo skills does this mean the app is also easily installed on an Amazon Fire Tablet?
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Broken Nanit camera.
our Nanit broke while we were on vacation. As I was posting it, it fell off its stand onto tiled floor. It looks fine from outside, but I can hear something bouncing around inside. Is there a repair option Nanit offers?
