Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

the microphone / 2 way audio has never worked on my account

edited November 2023 in Camera + App 1 comment

Hello - I am trying to use the audio feature of the camera and it has never worked. I have tried a few times over the last several months and it always does the same thing, when I click the microphone icon it says "Connecting.." then after a few seconds it just says "connection failed. Try again"

Please advise, thank you

Tagged:

Join the conversation!

Sign In

To view full details, sign in.

Register

Don't have an account? Click here to get started!