Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
What to do about Nanit not firmly fitting in flex stand?
my camera has fallen off of the flex stand many times and won’t securely attach to flex stand and now has fell on my baby I’m not happy at all considering the money spent on this baby monitor is there anyway to resolve this issue?