Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt
(6/13 @ 7PM EDT)
Breathing Motion Monitoring
Discussion List
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Breathing brand red alert
This morning my fiancé and I received our first red alert for our 5 month old. After going over the footage for the night we can’t see what went wrong. The breath band was covered by a blanket and slightly showing but we can see our son moving in the video. I would like to know what his breath data looked like and what…
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Will I automatically get a response from the support team if I reported a false alarm event?
The breathing alarm went off last night which was absolutely terrifying. My baby is fine. Reading on this forum, I see we can get more details on the event from the team? I would like to know if his breathing rate was lower than normal at the moment of the alarm/ or if there was something wrong I should be aware of. Thanks…
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Breathing alarm went off last night
Hi all, First, thank god it was a false alarm, my baby was breathing when I got this his room. Did others experienced a false alarm going off in the middle of the night? I want to know if this is common and if it might happen again. Is the app sensitive to breathing rate slowing down or going below 20 breaths per minute…
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Nanit multi stand says “baby is moving” while she isn’t, how do I fix this?
i am losing sleep seeing that my Nanit is registering that my baby is moving while she isn’t because I assume that it interrupts her breathing monitor and won’t alert me accurately if she stops breathing. How do I fix this
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Asking Again - the camera isn’t picking up my babies sleep slack
We recently washed our sleep slack and now the camera keeps losing the connection. It will connect for about a minute then stop and unable to reconnect. Also I have to manual connect instead of the regular way, all this happened after i washed it
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How to check if the breathing wear alert system actually works?
How can we check if the breathing wear actually works? As in how can we make sure the red alerts go off if it detects no breathing?
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Camera can’t find baby
I opened a help ticket about this on Monday, but no word and now it’s Thursday. My camera loses my baby during the night. I’ll wake up and the app is on a loop between “measuring…”, “searching for…”, and “tap to restart monitoring”. Since it momentarily finds my baby, monitoring never stops long enough for me to get an…
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Red Alert HELP
Hi We’ve just received our first Red Alert on our 7 month old which has left me anxious to go back to sleep! I’ve read on another post if I report it as False Alert I can be provided further feedback. Please can you advise what information I will get and how it will be sent as I would like to see this information. I’ve…
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Red alerts function requires subscription
Do you have to subscribe in order for red alerts to work?
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Red Alert Clip
I had a red alert incident tonight and I want to submit the clip so support can tell me what happened (they have before). The issue is when the alert happened I ran into the room from the bathtub stark naked. Is there a way to only submit the part of the clip before I ran in ?
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Nanit Breathing Wear
Does the Nanit breathing wear swaddle work without the camera? I have no nanit products but i am interested in the swaddles.
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Never receive a red alert - camera faulty?
We have had the Nanit for 8 months and have never once received a red alert, despite the camera telling us it lost breathing and to restart to continue monitoring - this doesn’t seem right to me, surely the camera should be alerting when it has lost any connection with baby? Please help.
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Many false positive "Caregiver is helping..." events.
I already opened a ticket, and more curious if anyone in the community has been experiencing this. We started seeing a huge increase in false positives for "Caregiver is helping..." events when nobody visited the baby's crib, and the baby was mostly stationary. Sometimes dozens overnight. Crib positioning in the app looked…
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Breathing band + sleep sack
Hi, I need to purchase a new sleep sack for our son and Ive heard some things about the thickness being an issue with the breathing band. How thick is too thick for the band to read accurate breathing? I also saw that you sell a sleep sack, but do you only have a lower tog one? I’m needing a warmer one for winter and have…
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What is the TOG level of the Nanit sleeping bag? It seems very thick and I worry about overheating.
What is the TOG level of the Nanit sleeping bag? It seems very thick and I worry about overheating.
Categories
Popular Tags
- Expert Events 58
- Insights/Sleep Data 57
- Feature Request 41
- No Audio 41
- Insights Subscription 40
- Camera Pairing/Onboarding/Reconnecting 39
- Red Alert 37
- Camera Hardware 36
- Camera Offline 32
- Nanit App 30
- Alerts/Notifications 30
- White Noise & Nature Sounds 27
- Live Stream/Feed 23
- Camera IR Lights/Night Mode 23
- App Feature 20
- Frequent Disconnection 19
- Update Release Notes 16
- Temperature/Humidity 16
- Breathing Motion Monitoring 15
- Video History 13
- Breathing Wear 13
- Presale 13
- Background Audio 11
- Night Light 10
- Audio Quality 9
Upcoming Events
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💬 Parent Like a Pro AMA: Digging into the Data with Nanit Lab
Nanit Lab's sleep and pediatric experts Dr. Natalie Barnett and Dr. Maristella Lucchini will be in the Nanit Community to answer all your questions about your baby's Nanit data! Head to the AMA thread to share your data and questions or concerns with Nanit Lab and they'll help you uncode it for a better night's rest! This…
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💬 Parent Like a Pro AMA: Managing Parental Burnout with Shelley of Run Tell Mom
Are you feeling overwhelmed, burnt out, or frustrated? If you are struggling to navigate being a parent, partner, friend, professional, person (and so much more), Shelley is here to help! This week, Shelley is joining the Nanit Community to answer your questions and help provide sustainable solutions to help support your…
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🎥 Parent Like a Pro Webinar: Conquering Self-Doubt
Join us for the final Parent Like a Pro session: Conquering Self-Doubt. In Nanit Lab's recent State of Parental Confidence Report, there were 4 categories that appeared to have an impact on parental confidence overall. One of those pillars is Self Doubt. In this session, we’ll explore how self doubt creeps into…