Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
False alert and camera disconnect
our Nanit showed a disconnect at 3:17 AM and then ultimately alarmed at 3:32 AM. We are positive this was a false alarm. Our baby immediately jumped when the alarm went off and then began crying when I picked her up. How long does it take Nanit to review this after you submit the false alarm claim?