Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Red alert
My 21 month toddler just had a red alert go off tonight. This is the second time it’s ever gone off (the first time was in September.) I thought we maybe got a false alarm back in September, but after a repeat tonight, I’m not so sure. How can I find out for sure if it was real so we