Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Multiple Red Alerts
4-5 months ago I was getting red alerts every night for a week straight and you guys downgraded my firmware. Then I didn’t get one until this week where I’ve gotten my second one in two nights. Can you please send the app the previous firmware so I can downgrade and my baby and I can