Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Multiple red alerts in first 2 nights of use
Hello, we just bought Nanit Pro camera on recommendation with the breathing band for our newborn. She is only few days old and since we use Nanit there were multiple red alerts, 2 to 3 the first time and again this night. I reported this one. I am thinking about keeping it or not, I am getting anxious and