Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
False Red Alert
If you had a false red alert & reported it, how long does it take for the support team to get back to you after investigating???
Ive had 2 red alerts two nights in a row and i dont know if my baby is having breathing issues or its completely false. Im scared