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Orb lights on camera
I’ve noticed my 15 month old has strange orb round lights moving around on camera since she’s been in crib around 7 months. I’ve cleaned camera, repositioned Nanit, consulted spiritual advisors and they said it’s not harming her. I’ve noticed activity more active when she struggles to sleep. Does anyone else catch…
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Dashboard Displaying "Awake" Status When Baby is Asleep
Hello, I have a Nanit Pro + Floor Stand + Milestones plan. My baby is ~2.5 months old. I have an Android and my wife has iOS. My app's firmware version is 6.44.592. For the past five days, the dashboard has been displaying an "awake" status when my baby is clearly asleep, resulting in incorrect "time asleep", "sleep…
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Why is my Nanit not detecting baby’s movements?
Our Nanit has no problem sending a notification when my husband or I are picking baby up/putting her in the crib. However, it does not detect any of her movements while she is sleeping. I adjusted the sensitivity (max sensitivity) & crib positioning without any luck. How can this be fixed?
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Alert Zone and motion area not saving
My notifications had gone from very regular to non existent so I checked the motion area and alert zone and they had both gone back to the default full camera image. I reset them both and saved them but again, no notifications. When I checked, they were back to default. When I redid it again, I went straight back in and…
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Breathing Motion Monitoring Stopping Without Audible Notification
I have the Nanit Pro. Ever since my baby started rolling there have been multiple nights a week where I wake up and find the the breathing session has stopped because it couldn’t find the breathing band. I don’t understand why there is no audible alert for this. I only notice if/when I wake up to check the monitor. I have…
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Nanit 'Set Motion Area'
The 'Set Motion Area' feature looks like the camera is zoomed in when trying to set the motion area. Is there a fix for this?? App version 4.2.8.0.
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Motion detected no motion
I just set up our camera today. We have not put our son in the crib quite yet to sleep at night only naps for transition. However, all day, every time my AC kicked on it sent an alert that there was movement in the room. There is nothing moving nor anything in the camera view to move when it kicks on. Is this normal?…
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Why is my Nanit not showing all activity?
My Nanit doesn’t show any movement for the baby throughout the night but does pick up activity during naps throughout the day. In the evening, once he is put to bed there is no activity until he wakes up next morning even though I know there is motion or sound during the night.
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no longer detecting baby in crib
I had to relocate my nanit camera high because my child was ripping the nanit off the wall and it no longer detects him in the crib. I no longer get time a sleep. I have adjusted the altered settings as well
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Not receiving motion alerts
whenever I go to pick up my baby or put him back I receive a motion alert but when he is moving around in the crib I don’t receive one. I only happened to wake up to hear him in the crib because I got a sound notification and I heard him with the audio on, otherwise I wouldn’t have been alerted that he was awake because…
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Motion not detected if straight after a previous motion.
Not what I expect from a premium baby monitor. A few times my baby is crying in distress because the nanit hasn’t notified me or sound or motion. It seems like the nanit picked up something recorded it and baby settled back, but then baby woke again and because it was too close to the last recording the nanit just ignored…
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Set motion area drag box won’t appear
PLEASE CAN SOMEBODY HELP ME. My motion are drag box is not appearing, anybody had same issue?
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Camera Not Detection Motion and Disconnects
my camera has had issues of not detecting motions that it doesn’t notify us when our kid has left his bed (like wow safety issue). Our motion notification is set to just before high as I read putting it to high May make this happen so we’ve adjusted that. Our motion area box disappeared so I’m not sure if that’s the reason…
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Always awake
I’m hoping someone higher up can get in touch with me regarding this issues, and also and want to know if others have this problem as well. I have logged multiple request with support and always get a generic response. For the record I believe I have power cycled the Nanit and Router, reset the Nanit, and removed and…
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Activity (motion/ movement) not loading
How are people troubleshooting when activity/ motion detection history doesn’t load. I followed the troubleshooting prompts with the app with no solution.