Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Motion detected no motion

edited March 2023 in Camera + App 18 comments

I just set up our camera today. We have not put our son in the crib quite yet to sleep at night only naps for transition. However, all day, every time my AC kicked on it sent an alert that there was movement in the room. There is nothing moving nor anything in the camera view to move when it

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