If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Alert Zone and motion area not saving
My notifications had gone from very regular to non existent so I checked the motion area and alert zone and they had both gone back to the default full camera image. I reset them both and saved them but again, no notifications. When I checked, they were back to default. When I redid it again, I went straight back in