If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Camera Not Detection Motion and Disconnects
my camera has had issues of not detecting motions that it doesn’t notify us when our kid has left his bed (like wow safety issue). Our motion notification is set to just before high as I read putting it to high May make this happen so we’ve adjusted that. Our motion area box disappeared so I’m not sure if that’s