If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Motion not detected if straight after a previous motion.
Not what I expect from a premium baby monitor. A few times my baby is crying in distress because the nanit hasn’t notified me or sound or motion. It seems like the nanit picked up something recorded it and baby settled back, but then baby woke again and because it was too close to the last recording the nanit just