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You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Orb lights on camera

edited March 2023 in Camera + App 21 comments

I’ve noticed my 15 month old has strange orb round lights moving around on camera since she’s been in crib around 7 months. I’ve cleaned camera, repositioned Nanit, consulted spiritual advisors and they said it’s not harming her. I’ve noticed activity more active when she struggles to sleep. Does anyone else catch video/pics of multiple white round lights floating fast

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