Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
I’m hoping someone higher up can get in touch with me regarding this issues, and also and want to know if others have this problem as well.
I have logged multiple request with support and always get a generic response. For the record I believe I have power cycled the Nanit and Router, reset the Nanit, and removed and reinstalled the app as per instructions.