Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit Suddenly Stopped Working

edited July 2023 in Camera + App 3 comments

Has anyone had the experience of their Nanit just randomly stop working one day and you had your Nanit for more than a year? For some reason, its getting power but the light at the back will not flash whether you unplug, reset, power cycle, use a different plug, reset internet, etc.

Customer Support is telling me to buy a new camera because I am not able to diagnose and fix the problem myself.

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