Nanit Suddenly Stopped Working

Has anyone had the experience of their Nanit just randomly stop working one day and you had your Nanit for more than a year? For some reason, its getting power but the light at the back will not flash whether you unplug, reset, power cycle, use a different plug, reset internet, etc.

Customer Support is telling me to buy a new camera because I am not able to diagnose and fix the problem myself.