Camera plugged into nightstand, little red lights on, “camera not working” no video

I’m feeling frustrated because the nanit camera “looks” like it’s working (red lights on) but there’s no video in the app. I did all of the internet troubleshooting and that’s not the problem. I’ve taken the camera off and on, and that doesn’t fix it. I’m not sure if the camera is broken or if the stand is. This has