Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Camera Not Resetting

edited May 2023 in Camera + App 14 comments

I am encountering the exact same issue described by this user, Cruzercup, from Jan 2022. Copy and pasting below in hopes to reference back the same trouble ticket for resolution. For reference, I have the N151

Cruzercup MemberJanuary 2022 edited January 2022

I have unplugged the camera for several days now and I still am not getting anywhere with resetting my camera. The IR lights come on and I can hear a shutter but when I hit the Wi-Fi button I don't get any flashing lights and hitting the reset button has done nothing as well. Please help. I have also restarted

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