I setup my camera (I bought the Nanit pro) as a Nanit basic so that I could use it for naps (my baby is only 8 weeks and not ready to transition to the crib overnight therefore I do not need to activate my 1 year free subscription at this time) but I was wondering how I would set the free year up once I am ready to use the…
I’ve been trying to get on the phone with anyone from support for five days now. This morning I had a video call scheduled at 9:15, but when following the link to begin the call it instructed me to reschedule for 10 because all agents were busy. Our camera is completely dead, not taking power, and has been for five days.…
it would be great if Nanit could remove background white noise. Even when using the Nanit sound and light product, Nanit monitor camera picks up on the white noise/background noise from that device. To be able to not listen to white noise while monitoring would be fantastic.
I have a wall mount and after updating the app recently, it has stopping giving us insights. It is giving me a message about a “flex stand” but I do not have one, never have. Have been using the same camera and wall mount for 5 years. Is there a bug with the most recent app update??
How are people troubleshooting when activity/ motion detection history doesn’t load. I followed the troubleshooting prompts with the app with no solution.
I can’t get through on the support line? Anyone else having this problem.
Hi nanit fam! I’m receiving sound and motion notifications but they are silent. I tried everything every setting and I’m getting the alerts but no ding. So nervous going to bed with this issue. Here are my settings for reference. Thanks in advance for any insight!
We love our Nanit but I recently discovered the new restrictions on the members of the parenting team. We moved and got a new nanny. To add her we had to remove BOTH grandmothers access. An additional $50/year to add more members of the parenting team is bogus. How many others are enraged by this and the high prices for…
This is so strange when I am in my babies room I don’t see any fly or moth flying around but on the camera I keep seeing a big fly by. Any advice of what I can spray in the room to kill this bug? It’s just so weird I can’t ever see the bug in person.
Why can't the wall mount angle down any further? I have my smaller crib against the wall and this camera at the wall mount angle captures too much activity zone outside of the minimum threshold. Either let the camera angle down more or allow for zoning to go as small or big as a user needs. The minimum threshold area needs…
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Get ready for daylight savings on November 3rd. Ask Dr. Maristella Lucchini anything about preparing your babies and toddlers for daylight savings! PS - don't forget to check out our guides to get a head start: ! About the expert Dr. Maristella Lucchini serves as Senior Clinical Researcher at Nanit Lab—our scientific and…