If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Night vision isn’t working
My night vision isn’t working on the Nanit- I’ve done two hard resets and still not working properly. I’ve filed a ticket already and hoping for a solution ASAP. This is extremely frustrating when you can’t see you baby on the monitor at all. It’s pitch black on the screen. Anyone know what to do to fix this?